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Updates from us on Coronavirus (COVID-19)

Please be aware that we’re experiencing some delays with our services. Providing replacement options to customers may now take up to 4 days. However, we’ll be in touch as soon as possible. For more information, visit our
Covid-19 FAQs

Frequently Asked Questions

Find answers to common questions about the product replacement process and the additional services that are available.

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Hints and tips

View a step-by-step walkthrough of the product replacement journey, as well as detailed buying guides for the different product types that we replace.

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Anything you would like to ask?

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If you would like to discuss your order further, use our virtual assistant to enter any questions about our service you may have.