Question 1

Get a quote for protection

Accepted Answer

To give you a quote right away, we just need a few simple details:

Product type — choose from over 20 types
Product brand — we protect over 100 brands
If the product’s in good working order — if not, we can repair it
If it’s under guarantee — if so, we can often still protect it
How old it is — we cover appliances up to eight years old and maintain boilers up to 15

We don’t need to check your personal finances or ask for proof of purchase.

Sound good? Get a quick quote online now.

If your product isn’t listed online, you can get a quote by calling us on 0333 000 4966.

Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.

Question 2

Check if your product’s too old for protection

Accepted Answer

For kitchen appliances and other electrical products, we can start protecting them if they’re under eight years old.

For boilers, we can look after them if they’re under 15 years old.

Don’t worry, though — there’s only an age limit when you buy protection, not afterwards. So once you purchase protection, you can usually keep it for as long as you want.

Question 3

Learn how long your protection can last

Accepted Answer

For kitchen appliances and other electrical products, you can protect them for as long as you want. The cover can continue until you cancel or the product breaks down beyond repair.

If your product is still under guarantee, it will already have breakdown cover. In that case, our breakdown cover will start when the guarantee ends. However, we can cover accidental damage during the guarantee, while many manufacturers don’t.

For boilers, we offer maintenance and support plans which you can renew every year.

If you purchase protection through someone else, like a manufacturer or retailer, the length of cover may be different.

Question 4

Get a discount for some payment methods

Accepted Answer

For some plans, we can offer a discount when you pay by Direct Debit. We’ll tell you about this when you get a quote, if it applies to your plan.

Question 5

Find out how soon you’ll get an engineer

Accepted Answer

When you go to book a repair online, you can pick from all the available dates. How long you might need to wait depends on how busy your local engineers are at the time, and if they need to order parts before the visit. In general, we would expect an engineer to visit you in three to five working days.

Question 6

Know what’s a reasonable time period for a repair

Accepted Answer

While many faults only need one visit to fix, there are some that take longer. For example, the engineer may need to order more parts. Or if the fault comes and goes, the engineer may not be able to spot it right away.

For home entertainment equipment, repairs can take up to 10 days. If the product is collected for repair, you’ll receive updates about when it will be returned to you.

Question 7

If you can’t get a quote for your product online

Accepted Answer

We can protect more than 20 types of product from over 100 brands. To see if we can protect yours, visit our quote page.

Is your product not listed online? You can still get a quote — just call us on 0333 000 4966.

Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.

Question 8

If your offer reference number isn't working

Accepted Answer

If your offer reference number isn’t recognised, there are a few things you can try:

Make sure it’s the right letter — the reference number is unique to your appliance, so any other number won’t work
Check the number again — it’s usually in the top right of your letter, and has two or three letters or numbers and then seven numbers
Use the postcode on the letter — even if it’s wrong, you should copy it exactly (you can update it online afterwards)
Check similar numbers and letters — it’s easy to mistake the letter ‘O’ for the number ‘0’, or the letter ‘l’ for the number ‘1’
Try entering the number with and without a space

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