Domestic & General is committed to effectively manage the engagement of third-party suppliers and seeks to collaborate with suppliers who can deliver innovative cost-effective solutions to the D&G Group. Our Procurement team has a robust process which enables seamless collaboration with suppliers and help to achieve business objectives.

Our core procurement principles


We strive to deliver sustainable solutions and value for money, whilst ensuring full compliance with all required legislation regulations. By managing adherence and providing the appropriate governance, we aim to minimise risk and provide clarity in all of our initiatives.

Alongside this, we aim to drive continuous improvement in our processes, solutions, and business relationships.

What we expect from our suppliers


We expect fairness, transparency, and professionalism from prospective and existing suppliers. We trust our suppliers to support Domestic & General core values, and to treat customers of Domestic & General fairly.

Our suppliers are expected to maintain effective policies and procedures in managing their business, and to anticipate changes that may affect these processes. Compliance with our standards and requirements is vital, particularly in the areas of Data Protection, Information Security, and Business Continuity.

Suppliers must comply with relevant laws and regulations, including the Modern Slavery Act and GDPR, wherever appropriate. It is expected that any conflict of interest is disclosed as early as possible.

More details can be found in our Supplier Code of Conduct.

Why work with Domestic & General?


We are a leading provider of appliance care in the UK and have been helping customers globally for over 100 years. We operate in 11 countries and protect more than 200 different types of electrical items.

Terms and Conditions


Domestic & General terms and conditions for procurement of goods and services are regularly reviewed and may vary from case to case. Domestic & General Standard Terms and Conditions will apply unless a contract has been agreed and signed separately.

If appropriate, Domestic & General will provide its Standard Terms and Conditions during the Procurement process.

Contact Details


You can contact our procurement team, email us: procurement@domesticandgeneral.com.

Service plans and maintenance and support plans are provided by Domestic & General Services Limited. Insurance policies are provided by Domestic & General Insurance PLC. Domestic & General Insurance PLC is not an insurance intermediary. We’re the underwriter of the insurance policies and don’t provide personal recommendations or advice.

Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial register number 202111.

Domestic & General Insurance PLC is an insurance undertaking, not an intermediary. We are the underwriter of the insurance and do not provide a personal recommendation or advice. Domestic & General Insurance PLC pay their sales agents periodic incentives (such as bonus payments) if they meet certain quality and sales targets. All prices include all applicable taxes (including IPT).