How much does a repair cost?

We have two options for repairs: a single repair or a Repair & Care plan. Single repairs are £150 and include a £75 callout charge that’s payable even if your appliance is beyond repair. Repair & Care plans start at £16 per month. And if your engineer finds that your NEFF appliance is beyond repair when they come out this time, we’ll immediately cancel your plan and refund any payments — you won’t pay a penny.

Who can repair my NEFF appliance?

We have a network of skilled engineers, approved by NEFF, and available to look after your appliance repair. Your engineer will know your appliance and have access to the official NEFF parts to get it fixed.

How do I book a repair?

You can book a repair online now. It only takes a few minutes. Just give us a few details, choose a time for your engineer to come out to you, and confirm your repair. We’ll tell you the exact cost for your repair before you book.

Book an expert repair by a certified NEFF engineer

We can fix it, fast

No fix, no fee: if we can’t fix your NEFF appliance, you don’t pay a penny
Benefit from ongoing maintenance and support for the next 12 months
Pay for just the repair now, or monthly for a Repair & Care plan

Get a quote

Call us on 0203 481 6003 to book a repair. Or if you already have a Domestic & General plan, log in to My Account

Pick your repair

Book just a repair or get more with Repair & Care – the choice is yours.

Repair & Care plan is a maintenance and support plan, which provides ongoing maintenance and support for your appliance, to help ensure it continues to function correctly. While a one-off repair is paid upfront, Repair & Care is paid monthly.

At no extra cost, we also offer accidental damage cover, provided under a separate policy of insurance* by Domestic & General Insurance PLC, part of the Domestic & General Group. Check out all the features before continuing to booking.

*T&Cs apply.

A full repair now
All parts and labour included
Your money back if we can't fix it
Ongoing maintenance and unlimited repairs
A new NEFF appliance if we can't fix it after the first repair

Book with no protection

Repair & Care
What is Repair & Care?
Repair & Care is a maintenance and support plan where you get the initial repair plus a year of support to keep it running smoothly.

It also includes a “no fix, no fee” guarantee — so if the engineer can’t repair your NEFF appliance this time, we’ll cancel the plan and refund any payments. You won’t pay a thing.

Repair & Care plans start at £16 a month, including all parts, labour and callout charges — or you can book a one-off repair for £150.

From £16.00 a month

Over 12 months (£192 a year) with maintenance and support.

A full repair now
All parts and labour included
Your money back if we can't fix it
Ongoing maintenance and unlimited repairs
A new NEFF appliance if we can't fix it after the first repair

Book with protection

Engineer smiling whilst standing outside a property

Reliable NEFF appliance repairs with no hidden costs

You’re in expert hands
We fix 78% of faults on the first visit. Book online in minutes and we will send a NEFF certified engineer out to you. You can book the earliest availability or choose a day that suits you.
Pricing you can trust
Your repair includes all callout charges, parts and labour. The price you see when you book is all you’ll pay. So, you don’t need to worry about any surprise costs once the engineer takes a look.
All the help you need
A Repair & Care plan will fix your NEFF appliance and help keep it running for as long as you want.

How? It’s as easy as this

Domestic and General engineer fixing washing machine

TRUSTED BY THE BRANDS YOU KNOW

And over 7 million UK customers

It's been 100 years since we started protecting the things our customers rely on. That heritage keeps us going strong today — in fact, we carry out 2.4 million appliance repairs every year*.