Q: What's covered?

Our Standard plumbing and drainage policy covers you for a wide range of issues, from major faults to little nuisances. These include leaking or noisy pipes, blocked drains, non-flushing toilets, broken taps, and faulty cold water storage tanks. Beyond the plumbing and drainage system itself, we’ll also ease the stress and hassle of repairs. If any surfaces are damaged by us during repairs, we’ll cover up to £150 per claim to restore them. And if we arrange a repair and your home is unliveable, there’s £200 per claim towards housing and transport for your family who live there permanently. Our Extra policy covers all the above plus home emergencies. These include repairs to electrical wiring, roof tiles and home security, plus access if you’re locked out and treatment of pest infestations.

Question 1

What's covered?

Accepted Answer

Our Standard plumbing and drainage policy covers you for a wide range of issues, from major faults to little nuisances. These include leaking or noisy pipes, blocked drains, non-flushing toilets, broken taps, and faulty cold water storage tanks.

Beyond the plumbing and drainage system itself, we’ll also ease the stress and hassle of repairs. If any surfaces are damaged by us during repairs, we’ll cover up to £150 per claim to restore them. And if we arrange a repair and your home is unliveable, there’s £200 per claim towards housing and transport for your family who live there permanently.

Our Extra policy covers all the above plus home emergencies. These include repairs to electrical wiring, roof tiles and home security, plus access if you’re locked out and treatment of pest infestations.

Question 2

How fast will you repair a plumbing problem?

Accepted Answer

Plumbing systems can be unreliable, but our cover isn’t. If you report an uncontrollable leak between 8am and 8pm, we aim to have one of our engineers there within 6 hours.

Question 3

How do I book repairs?

Accepted Answer

Simply by calling our helpline. It’s open 24 hours a day, all days of the year. Once you’ve told us about the problem, you can pick a good day for one of our engineers to arrive.

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