What to check first

The first thing you should check if you have no hot water is whether your boiler is working. Depending on the type of boiler you have, the first sign that your boiler is not working will often be a change from the usual display colour along with an error code, and you could need a professional boiler repair.

In colder months, it's possible that you may have a frozen boiler condensate pipe, check out how to fix that below.

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Do you need to contact a professional?

The issues listed above are all things you can safely check yourself, but it's worth remembering that your boiler uses gas and can be dangerous. Hopefully, this checklist has helped you diagnose why you have no hot water.

If you're still not having any joy, you can request a repair by logging into My Account. If you don’t have one, it’s also simple to create a new account.

There are plenty of simple fixes that you can make around your house to keep your appliances working this winter. Be winter ready and check out our blog on how to save energy at home and still stay cosy in winter.

About the author

Ian Palmer-Smith

Ian is our go-to expert when it comes to plumbing, boilers and carbon monoxide safety. After 39 years (and counting) of working in operations – he knows quite a bit about appliance maintenance and repairs too. Even during washing machine debates (yes, they happen), his expertise is unmatched. Thankfully, Ian regularly contributes to the blog to share his wisdom – helping us all out when our appliances aren’t working quite as we expect.

Last year, Ian was recognised as a finalist in the Institution of Gas Engineers and Managers’ Gas Leadership Award – a real testament to his authority in the industry. He’s even represented Domestic & General at the House of Commons. There he informed everyone about the importance of carbon monoxide safety and awareness in the home.

Outside of work, Ian is usually occupied taking his sons to various sporting events, watching  football, rugby… and a little more sport.

Explore Ian’s wealth of knowledge on all things gas safety and appliance care now. You can check out some of his insightful articles below.

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