Meet Kam Kandola, our Sales Director

Kam has worked at Domestic and General for over 9 years but has over 20 years of experience in winning new prospect clients within a range of sectors. He talks about his role, shares his insights, and what life is like for him at D&G.

Hey Kam, tell us a little bit about you?

I'm the Sales Director for Domestic & General. I have over twenty years of experience in winning new prospective clients along with strategically managing and developing existing client relationships in the insurance, financial services, and warranty sector.

Outside of work, I'm married to my beautiful wife, Kally, I live in Berkshire and have three wonderful children, Kiran, Arjun and Aman.

What has your journey been like up until now? And what brought you to D&G?

After graduating, I joined General Electric (GE) and started my career in the client management team working in the Banking and Motor Financial Services. Soon after joined the new GE travel insurance team managing global brands, where I began to learn my trade in terms of winning new travel insurance prospect accounts.

My career took an upward leap as I was headhunted and asked to join Aon now known as The Warranty Group (TWG). I worked at Aon/TWG for 11 years, firstly to manage their retail & mobile phone and insurance accounts and grow this sector, and then became Business Development Director responsible for all accounts and winning new prospects.

After this, Domestic & General became my next opportunity. I was approached by senior members of our executive team to join the business.

What does a typical day (if that still exists) look like for you?

In my world, there's no such thing as a typical day. I do like to structure and plan my days/weeks in advances into groups such as prospect, client, and internal meetings.

However, in my world, there's always additional items that arise such as a prospect or client opportunities that need to be progressed or challenges that have arisen and need to be resolved; making each day unique.

You work a lot with our partners, how has that been or changed over the last year?

For me, it's about building relationships. People buy from people. Therefore, developing trust, rapport, an understanding and ensuring that you've jointly agreed on objectives (5 to drive) is key with our client partners.

It's very easy for our relationships to become functional, and we need to work hard to ensure that we develop this trust with our clients so that we can grow and develop the business.

In terms of prospects, this has been very challenging as you're trying to develop relationships with prospects without the ability to be able to meet them in person.

What's your proudest/happiest moment since working here?

From a personal perspective, it's got to be winning prospects. The time, energy, sweat, and tears you put into them make it so rewarding when you're appointed as the new warranty provider.

From an existing client perspective, it's launching exciting new products, renewing contracts, and watching the client grow their business. Again, this can involve tough conversations and persistence, so it makes me proud when clients want to continue working with D&G.